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You will find some of the frequently asked questions about products. If you cannot find here an answer to your question please contact us
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Dear K&F customer, After you send the email, our customer service staff will reply to your email promptly during office hours. If you do not get a reply, maybe the email will be bounced due to the reason it was sent. Please try to send it again. We will do our best to solve your problem.
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Dear customer,Please offer us a video or several pics so that our Product Develop Team can dig deep and offer you a precise resolution accordingly. Please rest assured,K&F Concept comes with 12-month warranty.We will back our transaction all the time.
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Dear K&F customer, When you use "Boleto" to complete your payment, this payment channel usually takes about 1-3 business days to transfer the amount to our website and account. After the system receives the amount in a few days, the order will be displayed on the website. At that time, we will process your order as soon as possible.
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Dear K&F customer, The logistics order number will be sent to the mailbox where you placed the order 2-3 days after you place the order. If you still do not receive the email, please check whether the email account you filled in when placing the order is accurate.
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Dear K&F customer, After you place an order, your mailbox will receive our order confirmation email. Then you can use the KF-ORDER-0-00000 order number to check your order on our website.
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Dear K&F customer, Please provide our customer service staff with the model of the product you want to replace and your order number within 2 days. We will replace it for you.
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Dear K&F customer, 1-2 days after you place the order. We need to pack your purchased products. After packing, we will hand it over to the logistics company to start shipping.
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Dear K&F customer, If you need to cancel the order, please contact our customer service staff to process the order for you.